Privacy Policy

This Privacy Policy explains how the Chatlys Shopify app ("we", "our", or "the App") collects, uses, and protects information when you install and use the App in your Shopify store.

Information we collect

• Shopify store data: basic shop identifiers provided by Shopify during OAuth and while using the App (e.g., shop domain). This is used to authenticate the App and operate within your store context.
• App configuration: the App may store configuration required to connect to your Chatlys account (e.g., account email and an access token you provide explicitly for Chatlys). This is used solely to enable and maintain the connection to Chatlys functionality.
• Operational logs: non-personal operational logs may be recorded to ensure the App works reliably and to diagnose issues.

End-customer personal data: The App is designed not to store end-customer personal information. When we receive Shopify’s mandatory GDPR webhooks (customers/data_request, customers/redact, shop/redact), we process them accordingly and, for customer-related events, confirm that no customer PII is stored by the App.

How we use information

• To authenticate and operate the App within your Shopify store.
• To connect and synchronize with your Chatlys account as configured by you.
• To provide support, maintenance, and improve the App’s reliability and security.

Data retention and deletion

We retain only the minimum data necessary to operate the App and your Chatlys connection. If you uninstall the App or we receive a shop/redact webhook from Shopify, the App deletes stored data associated with your shop. For customer-related GDPR requests, the App does not store end-customer data and acknowledges accordingly.

Sharing of information

We do not sell or rent your information. We may share limited data with service providers as needed to operate the App (e.g., hosting and database providers). These providers are bound by appropriate confidentiality and data protection obligations.

Security

We implement reasonable and appropriate technical and organizational measures to protect the information we store. However, no method of transmission over the Internet or electronic storage is 100% secure.

Your rights

Depending on your jurisdiction, you may have rights to access, correct, or delete certain information. If you have any privacy-related requests, please contact us using the details below.

Contact

For questions about this Privacy Policy or our data practices, contact our support team.

• Email: info@brainymonkey.ai

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the updated policy at this page and update the “Last updated” date above.